Return
Returns
Need to return an item? Don’t worry! Learn about our easy return process and find answers to frequently asked questions below.
What is the return policy?
You can return your merchandise to our warehouse up to 15 days from the item’s ship date. Returns must be unworn/unused with original tags and labels.
Are there any exclusions to the return policy?
All items returned will be inspected upon arrival and will be declined for one of the following reasons:
- Return is outside of the return policy
- Item appears worn, washed or used
- Item is non-returnable (all trading cards, encapsulated, loose, or boxed – no exclusions, game used, vintage, customized and personalized items cannot be returned)
- Item is a gift card or gift certificate
- Sanitary lining has been removed from an undergarment
- Item was damaged after delivery
- Item is altered
- Item is returned with holes
- Item is stained (dirt, makeup, food, etc.)
- Item is returned without attached tags, manufacturer’s tags and/or any accompanying materials that were originally included when the item was received
What happens if I return items after the 15 day return policy?
We will not accept your return, and your merchandise will be donated to a charity of our choice. A refund will not be credited to your account.
Can I return customized items?
No, customized items are final sale and cannot be returned.
What is the international return policy?
1.Fill out the return form and include it with your return item(s).
2.Send your package prepaid via your preferred carrier. Insure the package and use a trackable shipping method.
3.Ship your package to the address below:
Big12Sports.com
5811 Eco Parkway
Frazeysburg, Ohio 43822
Are there any fees associated with returns?
When you start the return process, if you choose to receive a refund to your original payment method, we’ll deduct $9.99 from the credit you’ll receive to cover return shipping costs when using our return label. If the return is our fault, we’ll cover this charge. Original shipping charges are not included in the refunded price. Keep in mind that the refund method you choose at the time of completing the return process is final and cannot be changed.
How do I initiate a return within the United States?
Visit the “Track My Order” link at the top of the page.
- Enter your Order Number and click “Continue”.
- Click “View Order Details”, enter your email address, and click “Continue”.
- You’ll see the items in your order with price and sizing details. Click “Return Items” at the bottom.
- Select the items and reason for the return.
- Choose the best-suited return option and see any associated costs.
- Review the return details and click “Process Return”.
How long does it take to process my return?
It can take up to 10 business days to receive and process your return. Once processed, it can take 2-7 business days for your refund to reflect on your account statement. You’ll receive a confirmation email once completed.
How do I track the status of my return?
If you initiated a return our site, and it has been received and processed through our returns department, you will be able to view the return details via the “Track Order” or “My Account” links following the same processed used to initiate the return.
