Refund policy
We want to ensure your complete satisfaction with your purchase. Please review our refund policy before making a return request.
Customised Products
Customised products are crafted specifically for you and cannot be returned or refunded unless they arrive damaged or defective. We take great care in creating custom items to meet your specifications, and we appreciate your understanding of this policy.
30-Day Return Policy
We offer a 30-day return policy from the date of purchase. To be eligible for a return, your item must meet the following criteria:
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We offer a 30-day return policy from the date of purchase. To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be in the same condition that you received it, unworn, and unused.
- Tags: The item must still have any tags, labels, or stickers attached.
- Packaging: It should be returned in its original packaging, which must be undamaged and intact.
- Receipt: You must provide a valid receipt or proof of purchase.
If your item meets these conditions, you may initiate the return process by contacting us via email at starjerseyshop@hotmail.com within 30 days of the purchase date. Please include the following information in your email:
- Your name
- Order number
- Item(s) you wish to return
- Reason for the return
Once we receive your email and assess your request, we will provide you with further instructions for returning the item.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged or defective. In such cases, we will provide instructions on how to return the item at no additional cost to you.
Refund Process
Upon receiving your returned item and inspecting it, we will notify you of the status of your refund request. If the item meets our return criteria, we will process your refund to the original payment method within 15 business days.
Contact Information
If you have any questions or concerns regarding our refund policy, please contact us at:
Email: starjerseyshop@hotmail.com
Note: This refund policy is subject to change without notice. Please review it periodically for any updates.
By making a purchase from Star Jersey Shop, you agree to and accept the terms and conditions outlined in this refund policy.
Thank you for choosing Star Jersey Shop!
